Kipling.Me FAQ

A: Kipling.Me is a program that allows us to reward our most loyal customers. Members are the first to hear about the latest products, promotions, events and sales, and will earn every time they shop at Kipling-usa.com, Kipling Retail and Kipling Outlet stores in the U.S.

A: No! Our rewards program launched in October 2015 as Kipling Rewards. We have recently changed the name to Kipling.Me to better reflect the reason for the program…you! If you have already enrolled in Kipling Rewards, you are already a member of Kipling.Me and do not need to reenroll.

A: Joining is easy and free! You can create an Account at Kipling-usa.com, or at any Kipling Retail or Outlet store. As soon as you sign up for Kipling.Me, you can begin earning points.

A: You must be 18 years or older and a resident of the United States to enroll in Kipling.Me.

A: At this time, points and rewards cannot be redeemed in a different country than they were earned.

A: Members receive 10 points per $1 spent in Kipling Retail and Outlet stores and at Kipling-usa.com. Points are converted into Rewards Certificates two times per calendar year - in January and in July. One thousand (1,000) points equals (1) one $10 Rewards Certificate.

A: Twice a year, you will receive an email notifying you of the availability of your earned Rewards Certificate. You can also access your Rewards Certificate at Kipling-usa.com. Rewards Certificates are redeemable in U.S. Kipling Retail and Outlet stores and at Kipling-usa.com.

A: Your email address will be the primary way that we track your points. The store associate will ask for this information during check-out to ensure your purchases are added to your Rewards Account. When you use the same email address during the check-out process at Kipling-usa.com, you will earn points on your online purchases.

A: If you do not have one, we suggest creating a free address at gmail.com, hotmail.com, or yahoo.com. All communication is done via email, and to access your account information. Unfortunately, you cannot join Kipling.Me without a valid email address.

A: To remain in the Kipling.Me program, you must be willing to receive Kipling.Me emails. You may unsubscribe from Member Reward or general Kipling marketing emails at any time via the unsubscribe link in those emails.

A: It can take up to (5) five days for your account to show your points.

A: Almost everything. You can earn points on all merchandise, but you are not able to earn points on the purchase of gift cards.

A: Yes, you will earn points on purchases you make using your Rewards Certificate.

A: When a product is returned, the point value of the return is deducted from your account. If the points deducted from your account are more than what is available in your account balance, you will have a zero balance.

A: Yes, unredeemed points expire 6 months after the end of the reward period in which they were earned.

A: Yes, you will have 180 days from the last day of a Rewards Cycle to use your Rewards Certificates.

A: No, points earned are only associated with the original email used to create the account.

A: No, points only accumulate once you have joined Kipling.Me.

A: Yes, you are able to earn a maximum of $100 in Rewards Certificates per Rewards Cycle.

A: Kipling is not responsible for any Rewards Certificates that have been lost or stolen. Expired Certificates will not be re-instated, you cannot get lost earnings back from lost, stolen, or expired Rewards Certificates.

A: Visit Kipling-usa.com at any time to access your Kipling.Me account and to track your points balance.

A: Kipling does not sell or rent our list to any other organizations to contact customers directly. Our complete Privacy Policy can be read here.

A: If your question is not answered here, you can contact Kipling Customer Service by calling 833-874-1048 or by submitting your question electronically here.

A: We're sorry to see you go. You can unsubscribe at any time by calling Kipling Customer Service at 833-874-1048 or by submitting your request electronically here.